If you are a nursery group, school or club please get in touch at centraleandwhitgift-tickets@bakehousefactory.co.uk for group bookings. We're happy to offer £1 off each child ticket for November bookings with groups of 10 or more this November 2024.

Tickets are non-refundable however tickets can be transferred to an alternative date or time within the event period (subject to availability).  

Tickets can be moved if you have a DigiTickets account. If not, please email centraleandwhitgift-tickets@bakehousefactory.co.uk and we will do our best to move your session

No more than 8 tickets can be purchased per session. Each session will only be limited to 1 booking, making this your own private session for your family. A minimum of 1 adult ticket must be booked per session.

Please get in touch at centraleandwhitgift-tickets@bakehousefactory.co.uk if your group is larger than this.

Each adult also requires a ticket to attend the experience. Up to two adults go free per booking, with additional adult tickets available for £2.00. All adult tickets must be purchased with a child ticket. Booking fees apply.

Children under 3 can attend the event free of charge and do not require a ticket. Please note only entrance fee paying children will receive a gift.

Each session is approximately 10 minutes long.

Your Ticket includes:

• 3-minute welcome and adventure preparation

• 2-minute immersive ‘adventure to the North Pole’ experience in Santa’s Enchanted Elevator

• 5-minute immersive experience including meeting Santa

• A free gift for each ticket-holding child

• Opportunity to purchase photographs and mementos

Every effort shall be made to admit latecomers at a suitable break where possible, but late admission cannot be guaranteed. 

Please be aware that if you are more than 5 minutes late for the start of a session, your place may be passed on to other customers.  If you are unable to attend your booked session due late arrival and your place being filled, you will not be entitled to a refund.

Please arrive up to 10 minutes before your slotted time as the experience will start promptly. E.g. If your session is at 11:15 - 11:25 then please arrive between 11:05 - 11:10.

A limited number of tickets will be available to purchase on the door each day, however we recommend booking in advance to guarantee your preferred time slot. We do not accept cash payments.

Santa’s Christmas Skyride is located in Centrale shopping centre, ground floor opposite House of Fraser.

The following are dedicated SEND sessions:

Between 27th November - 15th December
Wednesdays, Thursdays and Sundays 11:00 - 11:30

Between 16th December - 24th December
Wednesdays and Thursdays 10:00 - 10:30
Sundays 11:00 - 11:30

These sessions have been created with SEND persons in mind and will include quieter music, calmer lighting as well as allow more time either side of the experience.

It’s ultimately your choice whether you would like to book into either a SEND or non-SEND session but please keep in mind the SEND sessions specifically cater for those with SEND requirements. E.g. If you would like to book 1 SEND Child + 1 non-SEND Child into a SEND session then please select 2 Child tickets at the checkout.

We are committed to ensuring that our event is accessible to all attendees. When a wheelchair is present, the capacity of the elevator will need to be adjusted accordingly. A single standard-sized wheelchair typically occupies the space of 2 standing passengers. As a result, the elevator's capacity will be reduced from 8 to approximately 6 people, depending on the size of the wheelchair and other conditions. Please be mindful of this when booking your tickets.

Please note our Enchanted Elevator includes sliding door entryways and exits which allow 900mm of clearance to comply with Part ‘M’ Disability access, and the rear exit door extends 1074mm into the preceding space once open. 

We encourage you to contact us in advance to discuss any specific needs or concerns at centraleandwhitgift-tickets@bakehousefactory.co.uk.